Avivo takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
Avivo is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We assure you that your data will never be shared with third parties for marketing purposes.
You must opt in to receiving SMS messaging from Avivo staff. You will be asked to sign a consent form if you wish to communicate with Avivo staff via text. If you no longer wish to receive text messages from Avivo, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our text messaging list, and you will no longer receive further text communications from us.
Risks of using email/texting: The transmission of client information by email, phone and/or texting has several risks that clients should consider prior to the use of email, phone and/or texting. These include, but are not limited to, the following risks:
- Emails, phone calls/voicemails, and text messages can be circulated, forwarded, stored electronically and on paper, and broadcast to unintended
- Email and text senders can easily misaddress an email or text and send the information to an undesired recipient.
- Backup copies of emails and texts may exist even after the sender and/or recipient has deleted his or her copy.
- Employers and online services have a right to inspect emails sent through their company
- Emails, phone calls, voicemails, and text can be intercepted, altered, forwarded, or used without authorization or detection.
- Emails, voicemails, and texts can be used as evidence in
- Emails, phone calls, voicemails, and texts may not be secure and therefore it is possible that the confidentiality of such communications may be breached by a third
Conditions for the use of email and texts: Avivo cannot guarantee but will use reasonable means to maintain the security and confidentiality of email, phone, voicemail, and text information sent and received. Avivo is not liable for improper disclosure of confidential information that is not caused by Avivo’s intentional misconduct.
Clients must acknowledge and consent to the following conditions:
- Avivo cannot guarantee that any text will be read and responded to within any particular period of Avivo will respond to text messages Monday-Friday during the hours of 9AM- 5PM, unless otherwise specified. Text messages will not be answered outside of these hours or on the weekends/holidays.
- Texting is not appropriate for urgent or emergency If you experience a mental health emergency, please go to your nearest emergency room and/or call 911.
- Texts should be The client should call and/or schedule an appointment to discuss complex and/or sensitive situations.
- Text communication will usually be printed and filed into the client’s medical
- Clients should not use texts for communication of sensitive medical
- Avivo is not liable for breaches of confidentiality caused by the client or any third
- It is the client’s responsibility to follow up and/or schedule an appointment if
- Non-face-to-face evaluation and management of services provided by Avivo to a client via telephone is subject to billing if initiated by an established client, or guardian of an established client.
Avivo may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will require that you sign a new consent to electronic communication form.